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City outlines switch to monthly water billing as customers report first bills
Summary
City staff said customers began receiving their first monthly water bills after a transition from quarterly billing; staff are fielding many calls and expect to update the council on the rollout by late August or September.
City staff told the council that the transition from quarterly to monthly water billing is underway and that many residents have begun receiving bills. The billing vendor posted monthly statements and paper notices were mailed; staff warned that customers may see the online posting before they receive mailed notices and that the change has generated a high volume of calls to city staff.
Staff said the city mailed or posted initial bills late last week and will provide the council a status update on customer inquiries and any issues at the end of August or in September. Customers with overlapping quarterly and monthly cycles have asked about previous balances and timing; the city explained that shorter payment windows are part of the change and that staff are tracking inquiries.
Provenance: topicintro SEG 1356; topfinish SEG 1411.
