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Local business raises customer-service and phone-skills need for students in life-skills class
Summary
Community member Maria Manner said she has discussed adding customer-service and phone skills to the Personal Finance/Life Skills class with Ms. Ellingson after observing students struggle to answer the phone at her business despite a provided script.
During the "Other" portion of the agenda, community member Maria Manner reported she has been in conversation with Ms. Ellingson, who teaches the Personal Finance/Life Skills class, about adding money-handling, customer-service and phone-skills content. Manner said she has observed many students who participate in the work program struggle to answer the phone at her business even when given a script, and she recommended class adjustments to address those gaps.
The committee recorded the employer feedback as an item for consideration; the transcript does not show a formal curricular change, a staff assignment or a budget allocation at this meeting. The exchange was presented as community input intended to improve students' workplace readiness.
