Wayzata staff outline Welcome Center redesign emphasizing 'families are our customers'

Presenters told the board they are re‑envisioning the district Welcome Center to improve customer service and streamline processes. The slides stated that re‑envisioning is “guided by collaboration and customer service,” and included a directive that “families are our customers.”

Planned changes include cross‑department collaboration (principals, finance, communications, equity & inclusion, technology), simplifying forms, an improved email process flow using Freshservice, expanded outreach for incoming kindergarteners, and attendance-area adjustments for 2025–26. The board received the update as informational; no action was recorded in the transcript.