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Library presents LAHE-aligned operations plan and service targets for 2026
Summary
Operations Manager Esther Knox-Stutsman presented LAHE alignment goals and 2026 deliverables including technology and service targets, shelving replacement and collection turnover goals, and an expansion of home delivery and streamlined card registration.
Esther Knox-Stutsman, the library operations manager, reviewed the LAHE alignment document and 2026 deliverables focused on financial sustainability, community vitality and operational excellence. Key deliverables include a five-year shelving replacement plan (due January 2027), a Q3 deliverable for a five-year LAHE technology plan, and process-improvement milestones for staff teams.
On service expansion, staff set targets such as a 5% increase in households with library cards (about 1,000 new household registrations) via streamlined summer 2026 card registration and a December 2026 expansion of the home delivery program. Knox-Stutsman also highlighted ongoing work on safety policies, ADA-related space planning for the children's area and a planned inventory of divisional data collection.
