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Stanton describes agency culture shift, career pathways and succession planning
Summary
Cheryl Stanton told the committee she implemented cultural reforms—training for all staff, internal 'career pathways', and targeted recruitment—to rebuild the agency; she noted turnover of some senior staff and outlined succession planning for impending retirements.
Director Stanton said changing agency culture was an early priority: she realigned senior staff, recruited private-sector talent, instituted a six-day internal customer-service 'framework' and later an 'inspire' program, and developed career pathways so frontline staff can advance into specialist or supervisory roles. "Every employee in the agency, including me, went through that 6 day program," she said.
Members pressed on turnover and retention. Stanton acknowledged pay and competition with other agencies and private sector opportunities, and said the agency is identifying employees on the 'Terry' retirement list and preparing succession plans and stretch assignments to preserve institutional knowledge.
