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Survey write-ins raise complaints about planning staff conduct; committee to escalate findings
Summary
Multiple write-in survey comments alleged inconsistent code enforcement and poor customer service from planning staff. The committee said the responses warranted an internal follow-up and recommended compiling a findings report for the mayor and commission.
Several anonymous and signed write-in comments in the business survey alleged problems with code enforcement and staff interactions, prompting the committee to request follow-up and possible escalation.
One committee member read a write-in passage that described planning and zoning personnel as "extremely rude, unhelpful, dismissive," and said the comment should be shared with the appropriate parties and included in the committee's findings. The Chair agreed the committee should collect all responses and prepare one comprehensive report for staff and elected leaders rather than address individual complaints piecemeal.
Attorney Hernandez clarified a legal point raised in the discussion: state law prevents the city from accepting anonymous code-compliance complaints — a complainant must provide personal information for the city to accept a code-enforcement filing. The board discussed whether the perception of staff unhelpfulness is a personnel/HR matter requiring mayoral attention and whether findings from the survey should be formally included in the board's report to the commission.
The committee directed staff to compile the relevant write-in comments, attempt follow-up where contact information exists, and prepare a report of findings and recommendations for the mayor and commission.
