Board adopts ordinance clarifying water and sewer adjustment rules and shutoff fees

The board unanimously adopted an ordinance (Bill 51‑2024) that revises the city code governing water and sewer service to clarify when customers qualify for bill adjustments, how late fees are applied and the process and fees tied to shutoffs.

Finance Director Stephanie Harris presented background and comparative rates from neighboring communities. Harris said the city saw 31 shutoffs in November for past‑due balances and recommended a $50 disconnect fee (charged at disconnect only) to help offset staff time. "November, we had 31 shutoffs due to past due balances," Harris said and explained disconnect and reconnect staff time and costs used to justify the proposed fee.

Harris also explained existing late fees have been 10% since 2001 and the ordinance seeks to make language consistent and clearer about permitted adjustments (for example, pool fills and usage not entering the sewer system). Board members asked clarifying questions about repetitive language and eligibility; staff described examples such as pool filling and one‑time irrigation that might qualify for an adjustment. After first and second readings by title, the ordinance passed on roll call (Aldermen King, Holt, Barger, Lehman voted Aye).

The ordinance updates will be part of the municipal code; staff will implement the clarified processes for shutoffs, adjustments and late‑fee application going forward.