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District upgrades servers, cuts help‑desk load, adds stronger authentication
Summary
Technology lead Brandon Watson told the Board the district replaced its single storage server with two solid‑state units on 10Gb fiber, cut nightly backup time from about 13.5 to eight hours and reduced help‑desk tickets from roughly 1,700 to 1,471 last year. A USB‑key two‑factor rollout for staff with elevated permissions is planned.
Brandon Watson, the district technology presenter, outlined recent infrastructure work that he said reduced risk and improved performance across servers and devices. "We went from about 1,700 help desk tickets… down to an exact number of 1,471 for the last year," he told the Board, and described replacing a single 6.5‑year‑old storage server with two units (one at the main site, one at a backup data‑center building) and switching from spinning drives to solid‑state storage on 10‑gigabit fiber.
Watson said the changes cut nightly backup time from about 13.5 hours to roughly eight hours and removed a single largest point of failure for district data. He also said he is rolling out stronger login controls for staff with administrative permissions: "I should have it all fully rolled out by next month where members of my staff that have elevated permissions will have to use a USB key to log in to any computer." The presentation noted the district is awaiting its Smart Schools plan approval and that rising RAM prices are affecting Chromebook procurement timing.
