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Council weighs education, inspections and rate impacts as consultants refine options
Summary
Council members pushed for an education campaign about disconnections and raised concerns about rate increases if the town pursues larger capital projects; consultants agreed to prepare public outreach language and refine annual operating-cost comparisons.
Several council members urged an outreach and education campaign to minimize homeowner resistance and reduce I&I before committing to large capital investments. One participant said public education is important: "Public education is important, though. That might be that will be a good tool to help educate folks." The idea included social-media posts and visible notices on bills or with photos of the problem in the system.
Members also expressed concern about rate impacts if the town pursues the larger capacity option. One speaker said, "Nobody wants to pay that," referring to examples where small towns saw rates increase after large upgrades. Consultants agreed to provide an annual operating-cost comparison and to draft sample outreach copy for the town to use in letters, social media, and billing inserts.
