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Council expands contract capacity with Deloitte for 'Get It Done' and Salesforce; debate centers on scope, cost and oversight
Summary
Council approved an amendment to the Deloitte contract that extends the existing Salesforce/Get It Done support and adds up to $74 million in contract capacity; councilmembers sought briefings on how PUD and environmental services projects will use the funds and raised equity and procurement oversight concerns. 7–1 vote (Von Wilpert no).
San Diego City Council voted 7–1 on Sept. 10 to approve a first amendment to the city's Deloitte Consulting LLP contract to extend and expand support for the Get It Done app and additional Salesforce-based systems used across multiple departments.
Alex Hampton, acting director of Performance & Analytics, told the council the contract was originally competitively awarded in 2020 with a not-to-exceed value near $20 million and now the amendment would extend the term and increase total contract capacity to as much as $74,000,000 to allow ongoing application development, maintenance and project work across Public Utilities, Environmental Services and other departments. Hampton said "there's no additional general fund impact" for core Get It Done support, which he described as roughly $1 million per year already factored into the five-year outlook.
Councilmembers thanked staff for the presentation but pressed for additional briefings and transparency about how the bulk of the capacity (an 'up to $49 million' figure used to describe potential Public Utilities work) would be spent. Councilmember Von Wilpert said his office had heard continuing constituent frustration with water billing accuracy and customer service and announced he would vote no; staff and Public Utilities agreed to provide a customer-service overview and quarterly updates to the Environment Committee. Several public commenters also raised concerns about Deloitte's equal employment opportunity compliance and a perceived cost increase; a remote speaker described the amendment as a "360% cost increase" and urged stronger labor and equity oversight. Pro Tem Locava emphasized that the amendment preserves continuity and avoids a projected 1–2 year delay from re-bidding in the middle of major software projects.
The motion to approve the staff recommendation passed 7–1 with Council Member Von Wilpert voting no and Council Member Campbell absent. City staff said the amendment provides contract capacity only — actual spending would require department budget approvals and separate purchase orders.
