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ERAP implementation remains bottlenecked by landlord documentation and appeals process
Summary
DHS reported hundreds of emergency rental assistance applications awaiting landlord documentation and described appeals and payment timing; the agency said approved payments can take up to 45 days and many applications are pending because required landlord paperwork is missing.
Committee members pressed DHS on the Emergency Rental Assistance rollout and observed significant backlogs. DHS said it had secured 1,100 initial appointments when the portal opened, has issued 116 landlord payments to date, and is awaiting landlord documentation for roughly 655 applications. DHS acknowledged appeals sometimes overturn denials when circumstantial urgency increases between decision and appeal.
DHS explained its process for landlord nonparticipation: if a landlord refuses to engage, the case may not be approvable and the agency pursues alternative interventions such as HPP or relocation assistance. Committee members asked for data on appeals re-opened multiple times and on how many overturned denials involve landlord nonparticipation; DHS agreed to follow up.
