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Somerset County reviews communications center as call volumes rise
Summary
Tammy Barker, director of communications, reported the Somerset Regional Communications Center averages 62 911 calls per day and had 6,900 business-line calls in June; commissioners asked staff to review policy and operational options rather than immediate hiring.
The Somerset County Commissioners held a workshop discussion July 15 on operations at the Somerset Regional Communications Center (RCC). Tammy Barker, Director of Communications, outlined staffing and call-volume challenges and provided June call statistics.
"Tammy reported 6,900 calls on the business line in June (4,700 incoming and 2,200 outgoing)," the transcript states; the board also heard the RCC averages about 62 911 calls per day. Barker explained the roles of the three positions on each shift and factors that complicate response times. Commissioner Donald Skillings said he supports the RCC but prefers operational or policy changes rather than simply increasing staff; he asked whether operations had been compared with centers in Oxford or Waterville. Administrator Tim Curtis said staff would review options and report back at a future meeting.
The discussion noted that past contracts with Kennebec County towns increased staffing to 16, and after those contracts ended staffing dropped to 14 full-time dispatchers. County staff will evaluate operational alternatives and return with recommendations to address call volume and response-time factors.
