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Town to buy host-compliance hotline for short-term rental complaints, board votes
Summary
Hillsdale voted to engage a host-compliance hotline service at $1,789.13 per year beginning Jan. 1, 2026, as part of a broader short-term rental compliance strategy using county Granicus data and local enforcement steps.
The board discussed short-term rental compliance after the county provided a Granicus-generated list of listings that appear to be in town. Town staff explained the county has sent first notices and now the town can send second notices to unregistered hosts.
Supervisor presented an option to purchase a 24/7 host-compliance hotline that would call the manager on file and route late-night complaints to the manager of record rather than to town staff. The supervisor moved "Motion 148-25 to engage Veronica's host compliance hotline at the rate of $1,789.13 per year commencing on 01/01/2026." The motion was seconded and passed after discussion about whether in-house compliance could handle most cases and whether the service's value justifies the cost.
Board members noted the Granicus database gives town staff access to owner and manager contact details, and expected occupancy tax remittances could offset much of the cost. Members said they will continue in-house compliance work and use the hotline as a supplement while monitoring tax collection and enforcement.
