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Superintendent shares Care Solace referral data; board asks for a brief
Summary
Superintendent Shaw reported 266 inbound Care Solace transactions, 1,900 "communications saved," 53 warm hand-offs and 16 appointments into care since July 1; board members asked staff to add the data to a board brief for clarity on duplicates and baselines.
Superintendent Shaw reviewed the district's Care Solace dashboard and described referral activity since July 1: 266 inbound transactions, 1,900 communications recorded, 53 warm hand-offs and 16 completed appointments into care. "This year from July 1 to now, we have had a total of, 266 inbound transactions," Shaw said, and explained the dashboard metric "communication saved" counts multiple interactions and follow-ups when attempting to connect families to services.
Board members asked staff whether the dashboard counts duplicate services and requested a short board brief explaining the data definitions and whether the numbers represent unique clients or multiple interactions with the same family; staff agreed to prepare a concise summary for the board packet.
