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Town approves Avaya phone-system upgrade after clerk's presentation

Hillsdale Town Board · January 15, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Town clerk presented two upgrade options for the town's phone system; the board approved a one-time Avaya upgrade (approx. $1,100) with an annual software contract (~$995) after discussion of alternatives.

Town clerk Rubina briefed the board on the town's aging telephone system and proposed an Avaya software/hardware upgrade. She described two vendor options: an onetime upgrade costing $1,100 plus an annual software contract ($995) or converting lines to Avaya SIP with a similar annual cost; Rubina recommended the onetime Avaya upgrade to restore voicemail-to-email functionality and other features.

Board members asked about alternatives such as Google Voice and noted the phones are owned by the town (lease-to-buy), which affects migration choices. After discussion the board voted to approve the Avaya upgrade and the associated annual software contract; the motion passed unanimously.

Rubina said the upgrade should resolve recent glitches where voicemail-to-email and other interface functions have failed intermittently.

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