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LCB CIO outlines IT priorities, staffing and scope to executive management team
Summary
CIO Stephanie Ratko told the executive management team that the IT division is prioritizing modernization, cross-team collaboration and continuous improvement; she said the group comprises 47 FTEs, has five vacancies, and relies on a contractor (Accenture) to support the LEADS application through September 2026.
The executive management team heard a department-wide IT briefing on Wednesday, July 8, as Stephanie Ratko, the agency's chief information officer, described the division's priorities and capacity. Ratko said the division is focused on modernizing practices to be "a proactive and customer centered organization," developing skill sets to provide gapless delivery, and building a culture of clarity and continuous improvement to speed decisions and strengthen trust.
Ratko said the IT division comprises 47 full-time positions with five vacancies and supports more than 250 applications and an infrastructure that includes more than 300 servers and roughly 90 network devices. "We are a small but very mighty team," she said, adding that Accenture will provide contracted support for the LEADS application through September 2026. She also described LEADS as the agency's largest enterprise system, a Salesforce implementation that supports roughly 66 business processes and about 5,170 unique portal users per month.
The presentation framed those staffing and inventory figures as drivers for a multi-pronged improvement effort. Ratko said teams are standardizing testing, documentation and backlog planning, while using agile practices and sprint-based user acceptance testing to reduce regressions and speed delivery. Board members and executives responded with questions about statewide coordination and how the IT division's work aligns with WATEC committees and enterprise efforts.
Looking ahead, Ratko said the division is working on the RISE project to reengineer the IT customer experience and will begin reporting more detailed service metrics in September.
