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City staff says OpenGov rollout will speed code enforcement and interdepartmental notices
Summary
Planning/Building staff told the board that the city is implementing OpenGov to automate property lookups, route tasks to specific departments and reduce time spent drafting enforcement letters; staff said the system will help close communication gaps across departments.
Planning/Building staff told the board the city is moving toward an OpenGov implementation to streamline code-enforcement and permitting workflows, including automated property lookups and templated letter generation. Staff said the system will route issues to the correct department and can be configured so that water-related tasks go directly to the appropriate inspector, reducing late-stage surprises in the permitting process.
On the benefits, staff said OpenGov will reduce staff time spent generating enforcement letters and enable field reporting from mobile devices; "OpenGov is gonna... cut her letter time in 0.5," staff said, and the system will pull owner information and fill forms so staff can print letters in the field. The board discussed scaling the system and how it will interact with TMU, fire inspections and final occupancy procedures.
