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Department reports steady complaint inflow; unit adds limited staff help
Summary
Department staff told commissioners the complaints caseload remains steady, with many investigations finding no violations; the unit has four examiners and a 0.2 FTE hire expected to help with wholesaling and real-estate cases.
Department staff summarized the complaints report and said the report's "found issues" column identifies whether any issue was found in each case. Staff noted a mix of outcomes — many investigations found no violations, while others included unlicensed activity, misrepresentation, and property-manager (CAM) cases.
Staff said the unit handles a steady inflow of cases and currently has four examiners: two focused on real-estate sales, one on CAMs (property managers), and one on appraisal work. A 0.2 full-time-equivalent position is being hired to assist with wholesaling cases and the general real-estate caseload. Commissioners asked follow-up questions about the prevalence of specific complaint types and where cases land in the report's columns; staff pointed them to the report's 'found issues' column for case-level detail.
