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Board hears report of policy violations, staff safety concerns and AMH misuse
Summary
Director Melissa Grygla told the board staff are spending significant time enforcing behavior rules, citing incidents where items were thrown at staff; AMH units are failing due to misuse and the board discussed signage and reinstalling a book display noted in the minutes as the "bookie monster."
Library Director Melissa Grygla reported recurring policy violations and staff-safety concerns to the board. "Some individuals have been upset enough that they have thrown things at staff," the minutes state; staff are documenting incidents and allowing employees to walk away from tense situations to reduce risk.
Grygla also said the library's AMH (automated materials handler) units "are going down due to customer miss-use." Board members discussed additional signage and reinstating a large book display referenced in the minutes as the "bookie monster"; items have been ordered but the board noted installation remains pending. No formal policy changes were adopted at the meeting.
