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Waste Connections proposes centralized billing and customer service for Boardman-area cities
Summary
A Waste Connections representative proposed taking over billing, customer service and collections for multiple cities (starting with Stanfield) in a 4—5 month transition intended to streamline customer experience; council and residents asked about separate bills, data security and impacts on multifamily housing.
A representative of Waste Connections told the Boardman City Council the company can centralize customer service, billing and collections for several cities at no cost to the city, starting with a transition for the city of Stanfield.
"There's no smoke and mirrors in this," the Waste Connections representative said, explaining the company expects a roughly four- to five-month transition and currently serves "just a little over 6,000" county customers. The presenter said Waste Connections would not ask the city for additional funds but that the council could decide whether a percentage applied to bills would be remitted to the city.
Council members pressed for details about resident billing and security. Mayor Kiefer asked whether residents would still pay the city or receive a new bill; the presenter confirmed residents would receive separate billing to Waste Connections and said the company offers online and automatic payment options. When asked about data-theft risks, the presenter said, "we're a publicly traded company" and described continuous upgrades and staff training to protect customer data.
The proposal drew questions about multifamily housing: the presenter said the company has acquired 300-gallon carts intended for apartment complexes and reinforced that implementation timelines would vary by city size. Councilmembers asked for follow-up details on billing mechanics and any fees for online payment; the presenter said they would confirm whether the platform charges a fee.
Council did not act on the proposal; discussion and follow-up were recorded for staff to pursue additional details and to coordinate implementation logistics with Brandon's team and affected cities.
