Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Emergency Dispatch topic
No spam. Unsubscribe anytime.
9-1-1 reports steady call volumes, mental-health training and staffing gaps
Summary
Jackson County's 9-1-1 director reported average ring time of 5.6 seconds, about 80,000 total calls for service year-to-date across departments, and two open dispatcher positions; the dispatch center is sending staff to mental-health training programs.
Jason, who presented the 9-1-1 quarterly report, told the committee the dispatch center continues to manage high call volumes while pursuing mental-health training for staff.
He said average ring time was 5.6 seconds, average talk time 94 seconds, and that dispatchers handled roughly 304 calls during a recent daytime shift window; the report recorded 646 incoming text messages and 103 outgoing texts year-to-date. Jason said two dispatcher openings remain and that training—including a mental-health course at Wayne State University—is a priority. The committee voted to receive the report.
