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District integrates operations and expands help desk as technology work advances; board adjourns
Summary
Staff described efforts to integrate custodial, maintenance and technology workflows, launched a 6 a.m.–6 p.m. help desk and said the board received no public comment before adjourning the work session at 6:57 p.m.
District leadership described organizational changes to improve coordination between technology, custodial and maintenance teams and detailed expanded help-desk hours.
Dave Payne said the district upgraded ticketing so custodial, maintenance and technology can triage requests together and to support coordinated projects. He said the district has expanded the help desk to operate from 6 a.m. to 6 p.m. to accept calls, route tickets and provide onboarding services. "We just started this as of, September, was to have our help desk 6 to 6, 6AM to 6PM, and they are there for custodial maintenance or technology services," Payne said.
There were no public comments during the public-comment period. The meeting concluded with a motion to adjourn, which was moved and supported; the chair declared the work session adjourned at 6:57 p.m.
