Veterans service officer says office is stretched; seeks staffing and software support
Summary
Faith, the county veteran service officer, told commissioners the office saw more than 2,200 veterans last year, manages a volunteer driver fleet and is requesting recurring funding for software licenses and potential full‑time staffing to handle growing appointment demand.
Faith, the county Veteran Service Officer, reported a significant workload and a month‑long appointment backlog. "We saw over 2,200 veterans, 2,300 veterans last year in our office," she told commissioners, and said the office handled hundreds of property‑tax form updates and dozens of claims and burials.
Faith described a volunteer transportation program with four vehicles and several volunteer drivers, and asked for consideration of adding another part‑time or full‑time staff member to help schedule rides and manage a growing workload. She also flagged software needs: adding a second Vetrospec account to streamline claims intake would increase recurring software costs to about $1,200 a year. Commissioners praised outreach efforts and asked Faith to share comparative data from nearby counties so the commission can assess whether budget increases are needed to sustain services.
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