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Jefferson County 9‑1‑1 director highlights AI quality tools and training needs
Summary
Brandon, newly named executive director of Jefferson County 9‑1‑1, told commissioners the center implemented an AI quality‑assurance platform, increased certifications, and proposes equipment and utility funding increases tied to relocated CAD servers.
Brandon, who the commission identified as the county 9‑1‑1 executive director, reviewed operational improvements since his March 2024 appointment and argued for modest budget increases tied to technology and training. "CommsCoach is an artificial intelligence powered quality assurance and training platform that we implemented about a year ago now," he said, crediting the tool with producing empirical performance data and statewide attention.
He provided a line‑item view of training and tech spending, saying roughly $16,000 supports technology platforms and memberships and about $11,000 pays for direct dispatcher course costs. Brandon warned of higher utility and server costs if CAD servers are relocated and requested funding for computer replacements; he said some equipment purchases were funded this year through grants and repurposed local funds. Commissioners praised improved clarity and transparency in his requests and asked follow‑up questions about personnel and equipment replacement timing.
