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Todd County officials say state’s $10 million for casework software falls short; county estimates new system cost near $200 million
Summary
Health and Human Services staff told commissioners the current SSIS casework software cannot support new statutory requirements; staff said the state has invested $10 million in upgrades but the county needs a complete modernization that could cost around $200 million.
Commissioners heard that the county’s case-management software (SSIS) cannot support new statutory requirements and that piecemeal upgrades have limitations. Jackie told the board the state has invested $10,000,000 to upgrade the software but called that “a drop in the bucket,” adding, “We need a new system, which is gonna take probably about 200,000,000.”
Discussion centered on the operational impacts of the antiquated system: staff described manual data pulls, frequent errors and downtime, and the resulting time cost for eligibility determinations and program administration. Commissioners said they want clarity on state modernization plans and noted risk if new mandates are imposed before software improvements and staff capacity are in place.
