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Self-exclusion enrollment hits 1,557 since 2022; agency explores online enrollment option
Summary
Special Agent Mark Collier reported 1,557 enrollments in the self-exclusion program since May 1, 2022, with 278 enrollees in the last year; the commission is exploring a Teams-style video verification approach to permit online enrollment while ensuring identity verification.
Special Agent Mark Collier presented the annual self-exclusion report. He said the program (which applies to house-banked card rooms) has enrolled 1,557 people since it began on May 1, 2022, with 278 people enrolling in the most recent program year (May 1, 2025–April 30, 2026). Collier described program mechanics, term options (1, 3, 5 or 10 years), compliance inspections and incident reporting requirements.
Collier said the agency recorded 104 incidents last year where self-excluded persons were identified in card rooms (a decrease from the prior year) and that 46 of those incidents involved confiscated chips; the total amount sent to the Health Care Authority under the program was $40,342. He told commissioners the agency is exploring an online enrollment process that would likely use a live video appointment (a "Teams-type" meeting) to verify identity rather than removing notarization safeguards entirely.
Commissioners asked how online enrollment would address notarization and identity verification; Collier said staff is reviewing models used in other states and that a live video verification where staff can view ID and the participant on camera is a leading option.
