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City: water service lock‑offs delayed during freezing conditions; sewer adjustments reported
Summary
Assistant City Executive Administrator Amanda Villa briefed council on sewer-account adjustments made in December and said two customer accounts on the lock‑off list were not disconnected because the water office requires temperatures above 32°F for 24 hours before locking service.
Assistant City Executive Administrator Amanda Villa told the council that staff made sewer-billing adjustments to customer accounts in December and that two accounts were placed on the lock‑off list but could not be disconnected because weather conditions prevented safe lock‑offs. Villa said the water office's policy requires temperatures to remain above 32 degrees Fahrenheit for 24 hours before a service lock can be performed.
The minutes record Villa's briefing as informational; no council direction or appeal procedure was recorded during the Jan. 6 meeting.
