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New Mexico Gas representative tells residents: "You smell gas, you call us"
Summary
A New Mexico Gas representative urged residents to call 911 or the company's 888 number if they detect natural gas, advised leaving the home rather than operating switches, and noted detectors for those with reduced smell. The guidance came during a local emergency management meeting.
A New Mexico Gas representative told attendees at a local emergency management meeting that the company's message is simple: "You smell gas, you call us." The representative said callers should use 911 or the company's 888 number and that company crews will respond to verify and investigate any reported odor.
The representative emphasized safety steps for residents and at-risk neighbors, noting that people who have lost their sense of smell (for example, after COVID-19) can use commercially available natural gas detectors that also detect propane and methane. "You smell gas, you call us," the speaker said, adding that residents should "exit" the building and avoid turning on or off lights or other electrical switches when they suspect a leak. The representative also described coordination with local fire and police departments when responding to calls.
Why it matters: Clear, simple guidance can speed reporting and reduce risk; the meeting highlighted both the public-safety role of the utility and the need for household-level preparedness for people with sensory impairments.
Provenance: topicintro SEG 219 with excerpt "We as New Mexico Gas... You smell gas, you call us."; topfinish SEG 266 with excerpt "There's a lot of useful information on our website."
