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Commission flags MetroConnect service problems and orders data-driven review for Feb. 3 goals meeting
Summary
Commissioners heard complaints about the city's MetroConnect service for seniors (long waits, crashes, reliability) and asked staff to return performance data and alternative spending options so they can decide whether to revise service or reallocate PTP funds for targeted senior transit.
Multiple commissioners reiterated constituent complaints that the city's MetroConnect transit contract is not meeting the needs of seniors and other riders, especially since Miami‑Dade County announced a plan to impose rider fees. Commissioners asked staff for performance metrics, cost alternatives, and a menu of targeted options (expanded dedicated senior trips, limited fixed-route service or localized paratransit) to consider at the Feb. 3 goals meeting.
"The residents are gonna be shocked if they get fees," a commissioner said while emphasizing concern about seniors losing last-mile connectivity after county changes. Staff explained that if the city elects to subsidize rides the county still bills Miami‑Dade and the city would reimburse the county, creating administrative complexity and cost exposure. The commission requested data on trip origins/destinations, ridership by user group, current monthly spending (roughly $30,000), and marginal costs to augment dedicated senior service.
