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Council directs clearer public messaging, more testing and water-committee follow-up
Summary
After residents voiced concerns, the council asked staff to post results, prepare plain-English infographics, use billing/email channels where possible and refer assistance options to the water committee; staff also pledged more frequent trend sampling.
Council members pressed staff to accelerate and clarify public communications about testing and safety. Council member Schmiescher asked whether the city could use email and Everbridge to reach customers; staff said email is possible for customers signed up for electronic billing and Everbridge is generally reserved for health emergencies but could be used in coordination with Fremont County communications for significant public-health messages.
Staff agreed to post test results to canyoncity.gov, prepare an infographic simplifying technical findings and consider adding clearer read-date information to bills or monthly inserts. The council also asked the water committee to study options—such as temporary bottled-water distribution or targeted assistance for low-income residents—if the issue persists.
