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Cañon City outlines why some water bills jumped; billing reads lag usage by a month
Summary
Finance and water staff told residents usage is billed a month behind and base fees reflect the current billing period; staff urged customers with apparent spikes to contact waterbilling@CanyonCity.gov for account review and leak checks.
Residents at the Aug. 10 meeting described confusing month-to-month spikes in bills. Tammy Nordock, the city's finance director, said reads are captured at month’s end and billed after verification, which means consumption can appear offset on the printed billing period. "Our reads are billed a month behind," Nordock said, and she explained base fees and usage display different effective dates on the bill.
Water staff described meter-reads technology—radio towers, truck-based pickups and manual reads for older or blocked meters—and said newer meters provide hourly flow data that helps detect leaks. The city provided a customer contact and encouraged anyone with an unexpected spike to reach out for a re-read or leak inspection: waterbilling@CanyonCity.gov and (719) 269-9015 were given as points of contact.
