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Council reviews dormant utility accounts, directs further billing-process work
Summary
The council discussed dormant utility accounts, online bill pay and write-off procedures; Clerk Rachel Cassidy said staff would have Karri analyze the write-off process because it has not been done before.
Council members discussed how to handle dormant utility accounts and the city's billing timeline and considered sending letters to customers to update contact information and enabling online bill pay. Commissioner Arkebauer raised the suggestion to request updated customer info and the group discussed steps for writing off old accounts and subsequent collection steps.
City Clerk Rachel Cassidy said she would have Karri look into the write-off process with more detail because the process has never been done before. The transcript notes the issue is procedural and requires staff follow-up to clarify collection steps and account-retention policy.
