ReadyRide survey shows recovery, driver shortage and need to balance farebox rules with service goals

Public Works Director Lauren Kato presented ReadyRide’s 2024 rider survey and system status, telling commissioners the survey was offered in English and Spanish and produced 24 responses: "We did receive 24 responses," she said. Kato reported that 15 paper responses were in English, two in Spanish and the rest were electronic, and that the system projects roughly 40,000 total rides for the year.

Kato emphasized the 10% farebox ratio: "Ten percent of ReadyRide's expenses are covered by fares," she said, noting that the remainder of operating revenue is grant‑funded and that losing grant eligibility would jeopardize service. Staff described a persistent driver shortage and ordered four replacement buses (two months away from delivery) that should help restore service hours. Kato also discussed long‑range electrification requirements from the California Air Resources Board (CARB) and said infrastructure costs mean the city may only be able to replace one bus per year under future rules without significant charging infrastructure investments.

The presentation covered technology trials: a microtransit/Uber‑style platform proved unsuited to maximizing bus occupancy in initial tests, and the city is trialing a handheld Clipper electronic‑payment device. Staff reiterated cash‑based options—coupon books sold at city hall—to preserve access for riders who do not use mobile payments. Kato said staff will continue to pursue strategies such as smaller non‑commercial‑license buses and part‑time drivers to increase service reliability while balancing grant requirements.