Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Utilities topic
No spam. Unsubscribe anytime.
Council forgives $6,000 water charge for elderly resident after MOC discovery
Summary
Council unanimously approved forgiving an elderly resident's unusually high water bill after MOC identified and the resident fixed a leak; the council agreed to bill the customer at their average rate going forward.
Council considered a request to forgive an unusually large water bill for an elderly resident whose property had an unobserved leak. City staff said MOC detected a spike in usage that indicated a leak; the district inspected, found the problem, and the resident had the leak repaired.
Mayor and staff asked for compassion in the case and requested the council waive the excess charges. A motion to forgive the overage and require the resident to resume paying their average bill going forward was made and seconded; the council voted in favor and the motion passed. Staff noted the city will work to prevent similar incidents through proactive outreach to customers and earlier detection efforts.
