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Pine County plans server support contract and pilots AI phone answering in HHS
Summary
Technology committee warned that GIS and disaster-recovery servers are near end-of-life and recommended a roughly $12,400-a-year support contract; the county also is piloting an 'EVA' AI phone-answering system for Health & Human Services with a Jan. 29 kickoff and weekly follow-ups.
The county's technology committee told the board that core infrastructure — including the GIS server and disaster-recovery servers — are nearing end-of-life and unsupported, exposing the county to potential operational risk. The committee recommended a support contract to bridge operations at an estimated $12,400 per year rather than an immediate wholesale replacement.
"Our GIS server and our disaster recovery servers are basically at end of life," the committee reported, noting options ranged from buying standalone hardware (potentially costing hundreds of thousands) to short-term support while planning migration. The committee also briefed the board on the EVA project, an AI-driven phone-answering pilot for Health & Human Services; staff said accurate web data will be essential and the project had a Jan. 29 kickoff with weekly check-ins planned.
Board members asked about alternatives, timeline and costs; staff said the support contract would keep systems stable while options are weighed and that the EVA pilot should be assessed in 6–8 weeks once roughed in.
