Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Technology Modernization topic
No spam. Unsubscribe anytime.
Motor Vehicle Dealer Board reviews internet upgrades, new call center phone model and online processing changes
Summary
The Board received updates on internet service upgrades, a proposed phone system modernization with a $3,400 associated fee, and operational shifts that move salesperson terminations and temporary dealership closings to online processing.
During the Executive Director’s report on July 13, Executive Director Kelley Smith informed the Board about technology modernization efforts including internet service upgrades and a proposed phone system modernization that would implement a call center model. The minutes state the associated fee for the phone system will increase to $3,400.
Smith also reported that salesperson license terminations are now processed online only and that temporary dealership closings may be submitted online. Board members received the operational updates; minutes record the items as informational with related process changes to be implemented by staff.
