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Placentia dispatch center reports high 911 performance, ACE accreditation and staffing goals
Summary
The Placentia Public Safety Communications Center reported 58,862 total calls in 2024 with 13,537 911 calls, met NENA and ACE standards, and plans to pursue additional accreditation and staffing improvements.
The Placentia Public Safety Communications Center reported strong performance in its 2024 annual update to the council on Sept. 2. Manager Megan Yapeli said the center handled 58,862 incoming calls last year, including 13,537 911 calls, and met National Emergency Number Association (NENA) response-time guidelines.
"Our stats were 99.1% of all calls were answered within 15 seconds," Yapeli said, adding the center also answered 99.3% within 20 seconds. She noted the center earned ACE accreditation in 2024 — the only ACE-accredited center in Orange County at the time — and described training, mutual-aid coordination, and a dispatcher wellness initiative. Yapeli listed goals including moving into a new building, reaching full staffing and pursuing CALI A accreditation on the law-enforcement dispatch side.
Council members praised the center's metrics and emphasized the importance of staffing and training as call volumes and EMS/fire responses grow. The presentation included breakdowns of police, fire and medical dispatch volumes and highlighted two on-call lifesaver events where dispatch CPR instructions aided outcomes.
