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Residents urge outside complaint channel and use of special meetings for focused topics
Summary
Public commenters asked the council to consider an ombudsman or outside complaint process and suggested using special meetings for focused issues; residents also addressed the fire department during public comment.
During public-comment periods and exchanges with council members, Sun Valley resident Kevin Laird recommended the city consider an outside contact for employee complaints, citing that “the City of Boise has had an ombudsman in the past” as an example to study. Earlier in the meeting, resident Milt Adam made remarks concerning the Sun Valley Fire Department; the minutes do not record the full text of his comments.
Several council members agreed staff should explore efficient, cost-effective options for outside complaint handling and include clear instructions in the personnel manual. Kevin Laird also suggested special meetings could be used to focus on individual issues such as Juniper Road. The Council directed staff to draft a resolution and revised policy language that incorporates an outside complaint or ombudsman option for employees.
