Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Customer Service And Finance topic
No spam. Unsubscribe anytime.
Customer service: delinquencies fell $60,000; 92 customers on payment plans
Summary
Business manager Bianca Smith reported 7,444 customer transactions, 92 active payment arrangements (up to six months), and a delinquent balance drop of $60,000; finance reported higher collections than billings in recent years and noted capital spending plans.
Bianca Smith, Business Manager, told the Board there were 7,444 customer transactions last month and 92 customers on payment arrangements that can run up to six months. She said the delinquent balance decreased by $60,000 compared with the prior month and that non-payment shut-offs began at the end of March.
Finance (Joseph J. Tomashosky, appearing by phone) said the commission has collected more than it billed in the past couple of years and that higher usage occurs in hot weather. He reported no unplanned major expenses this month beyond a transformer issue, and reminded the Board of ongoing capital outlays such as hydrant replacements, plant underground lines, and well maintenance. Asset management integration is expected next month and the Board is still evaluating options for a call-monitoring system.
