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Wayne County honors 9-1-1 dispatchers as centers handle more than 70,000 calls in 2025
Summary
Wayne County commissioners proclaimed National Telecommunicators Week, recognized dispatch staff for handling more than 70,000 calls in 2025, and highlighted upgrades including NextGen 9-1-1, text-to-9-1-1 and seven county towers to reduce dead spots.
Wayne County commissioners presented a National Telecommunicators Week proclamation and thanked the county’s 9-1-1 team for its work amid rising technical complexity.
“In 2025, more than 70,000 calls were received to the emergency and non-emergency lines at the 9-1-1 center,” Betsy Turner, Director of Wayne County Public Safety, told the board. Turner described recent changes including implementation of NextGen 9-1-1, text-to-9-1-1, vehicle locators and seven towers placed throughout the county to reduce dead spots for emergency providers.
Commissioner Brian W. Smith praised the dispatchers’ work, saying “everything they do is incredibly complicated, yet they all do it so well” and that the team “truly do save lives every day.” Commissioners Jocelyn Cramer and James Shook echoed thanks and noted the staff’s commitment and professionalism. The board then adopted the proclamation unanimously.
The recognition also included Certificates of Appreciation and a special certificate for Jim Wayman marking 40 years of service to Wayne County. No budgetary action was taken during the proclamation; operational or staffing changes were not proposed at the meeting.
