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Urban League contract renewed to operate DeKalb's WRAP program as county prepares a debt-amnesty rollout

DeKalb County Finance and Administrative Board (committee) · August 12, 2026
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Summary

The committee renewed the Urban League of Greater Atlanta's contract to operate DeKalb's Water and Sewer customer-assistance program. Urban League staff reported 1,339 WRAP applications, about 756 income-qualified customers, planned outreach including geo-targeted social media and bill inserts, translation in seven languages, and a coordinated debt-amnesty (pay-1-get-1) rollout pending county approval.

The committee approved renewal of the Urban League of Greater Atlanta's contract to continue operating DeKalb County's Water and Sewer customer-assistance (WRAP) program. Urban League representatives said they have handled the program since its August launch and are preparing to expand services to support a planned debt-amnesty rollout.

"We have a total of 1,339 applications from August to July and about right under 10% have been approved so far for that monthly credit," Dorna Wordland of the Urban League told the committee, describing WRAP eligibility (60% of MFI) and the organization's outreach plan. Urban League staff said approximately 756 customers currently qualify for the monthly credit based on income, while outreach and application numbers are expected to grow as rates rise and enrollment expands.

Urban League staff described planned supportive services and a dispute-escalation program, translation capability for seven languages on the application portal, geo-targeted social-media outreach to 13 zip codes, and partnerships with community organizations. Commissioners asked the Urban League and county staff to research adding navigator and translation services under the contract (a placeholder figure of $50,000 was mentioned as a possible initial estimate) and return with real cost estimates. The motion to approve the contract (agenda item ending in 1224) passed by voice vote.

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