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Staff flags heavy use of Uber voucher program; staff to meet with vendor about unique codes
Summary
Staff said the city’s Uber voucher program has seen several months of higher-than-expected spending and suspects code sharing and low form response rates; staff will meet with Uber to explore unique or expiring codes and propose policy limits.
Staff reported that the Uber voucher program — designed to bring visitors from the airport to local hotels — has been popular and costlier than budgeted in recent months, with one month reaching about $5,000. Staff said the program’s shared voucher code (e.g., "BA123") and low form‑stack completion rates may permit repeated or unauthorized use, and that Uber now offers functionality to issue unique or conference‑specific codes that expire after the event.
Members discussed possible policy limits (for example limiting rides to one round trip per month or restricting the voucher to airport‑hotel trips) and asked staff to explore technical and policy options. Staff will meet with Uber next week and report back with recommended controls or code‑issuance changes.
