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Residents press planners on safety, hours, app access and accountability to SMART
Summary
During an extended Q&A, residents asked about last‑mile options, whether buses would face traffic without dedicated lanes, app requirements, electric buses, late‑night service and stop safety; planners deferred some operational questions to SMART and said hours and fleet choices are SMART decisions.
The town hall’s Q&A covered a wide range of practical concerns from residents. Moderators and attendees asked whether planners had considered last‑mile options, dedicated bus lanes, app‑based payment and tracking, electric buses, late‑night service and procedures for safety and cleanliness at stops. "Will transit buses get stuck in car traffic? Do we have dedicated lanes for them?" one moderator asked, and planners directed operational lane and fleet questions to SMART.
Adrianna Jordan explained flex (on‑demand) services and app‑based micro‑transit operations as plausible first‑/last‑mile solutions and noted many respondents prefer fixed routes for predictability. Erin and Adrianna also said maintenance and stop‑safety responsibilities could be handled through shared municipal agreements with SMART; planners suggested bus‑stop prototypes (lighting, cameras, benches, digital real‑time displays) as tools to address safety and accessibility concerns.
Panelists repeatedly noted SMART and Wayne County representatives were invited but absent; they encouraged attendees to direct operator‑specific questions to those agencies. Several questions — electric vehicles, hours of operation, and dedicated lanes — were described as operational matters for SMART to answer once route funding and staffing are clarified.
