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City to switch utility billing portal to Resident Access Portal on Aug. 25
Summary
City staff announced the utility billing portal will transition from Tyler Citizens Self-Serve to a Resident Access Portal on Aug. 25; account numbers will be updated and residents will receive instructions in upcoming bills and online.
City staff reported that the utility billing portal will transition to a new Resident Access Portal on Aug. 25, replacing the Tyler Citizens Self-Serve interface. Staff said account numbers will be updated on bills, existing accounts will continue to work after adjusting account numbers, and the new portal will provide improved mobile access, real-time balances and the ability to submit service requests.
"We are transitioning from Tyler Citizen's self serve portal to the resident access portal," a finance/utility officer said, adding that notices will be included in August and September bills and online instructions will be posted. Staff said they will send emails to current users and produce a short flyer with login steps.
