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311 remains open on generator despite high call volumes; refuse collection delayed, Rumpke to focus yard waste later this week
Summary
City 311 is operating on a generator but experiencing very high call volume; officials asked residents to use the web/app portal and provided the nonemergency police number (645-4545); refuse pickup is delayed in areas with downed trees and power lines and Rumpke plans a concentrated yard-waste collection push at the end of the week.
A 311 representative said the city's investment in a generator-backed call center allowed 311 to remain open during the outage but warned callers of extremely high volume and urged use of the app or web portal (www.311.columbus.gov). The representative provided the nonemergency police number, 645-4545, as an alternate contact and said staff would assist callers with referrals to partners such as Reeve (listed in the briefing) for local needs.
Kelly Scocko of the Department of Public Service said crews have encountered delays to refuse collection because of downed trees and power lines in alleys and on streets and that roadway investigators and tree-removal teams are being deployed; Rumpke will make a "big push at the end of the week" to collect yard waste.
