Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Resident Business Services topic
No spam. Unsubscribe anytime.
Roswell mayor spotlights one-stop Resident and Business Services Center
Summary
Mayor Mary Robichaud and Laurie Ford detailed how Roswell's Resident and Business Services Center helps residents and businesses with utility payments, permits, business registration and inspections, citing a 2025 online portal and monthly volumes of roughly 6,000 calls and 900 walk-ins.
Mayor Mary Robichaud interviewed Laurie Ford, who leads Roswell's Resident and Business Services Center, about how the office helps residents and businesses navigate city services. Ford described the center as a centralized intake point for seven core service areas — transportation, recreation and parks, sanitation, water, financial services, code enforcement and community development — and said staff can process payments, accept permit applications and schedule inspections in person or through the city's online portal.
Ford gave specific performance details for the center's workload and goals. "It's a 1 stop destination for all city services, all the 7 city services that we service here in the city," Ford said, and she added the team handles "approximately 6,000 phone calls" and about "900 walk in customers in 1 month." Ford said the city's goal is fast response: "And servicing our customers, 80% of them, in 20 seconds or less." She also noted the city moved to the EP and L online portal in 2025 to put services "right at their fingertips."
Ford explained that while the center performs intake and front-desk functions, specialized review (for example, planning and zoning reviews) remains with the relevant departments: the center ensures applications are complete before routing them. She described daily staff practices — training refreshers and daily huddles — intended to keep service consistent and to help staff resolve frustrated callers or visitors.
Robichaud closed the episode by encouraging residents and businesses to use the center in person, by phone or online and directed listeners to the city's website for more information. For access to online services, the city website referenced in the episode is roswellgov.com.
(Reporting note: the transcript contains two different spellings of the mayor's name; the mayor self-identified as "Mary Robichaud" early in the episode.)
