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County proposes workforce goal with retention and satisfaction KPIs
Summary
A county workforce goal seeks to retain employees and build career pipelines: staff proposed maintaining employee satisfaction at or above prior years and keeping annual retention rates at 80% or higher, with training and pay-market studies to support that aim.
Sheena (S9) presented the workforce and culture goal, emphasizing partnerships across departments to align staffing with service demands and build professional growth opportunities. The goal centers on three strategies: competitive, market-aligned compensation; professional growth and mentoring for middle management; and data-driven alignment of staffing with service needs.
Sheena said two KPIs will anchor the goal: maintain employee satisfaction scores at or above prior years (a baseline exists from two years of data) and maintain annual employee retention rates at 80% or higher. "We will own this thing, but it's gonna be a partnership," Sheena said, noting HR will work with departments and rely on data from ERP and IT systems to identify needs.
Commissioners asked for current baseline values and clarification on how the retention rate treats retirements and involuntary separations; Sheena said the team captures voluntary and involuntary separations and can report those breakdowns on an annual basis.
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