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Memorial Medical Center moves billing in-house and notifies TruBridge contract termination
Summary
The hospital administration told commissioners it has begun bringing billing and collections in-house and sent notice to billing vendor TruBridge. The presenter said prior problems with claims processing left large receivables that the hospital hopes internal controls will address.
During the Memorial Medical Center report, the presenter told the court the hospital has struggled to get timely claims processed by its contracted billing company and has begun an internal transition.
"Because the ongoing issues with TruBridge with our TruBridge CBO, we did make the call at the last board meeting to... start bringing billing and collections in house," the presenter said, adding that the board agreed to terminate the TruBridge agreement and that notice was sent July 30.
The presenter said gross patient receivables decreased from about $17.5 million to $17.1 million but remain well above desired levels. He cautioned the transition will be difficult in the short term but said the administration believes it is the right long-term move to accelerate claims processing and collections.
Court members did not vote on the billing contract; the presenter characterized the board decision to send termination notice as an administrative action taken at a previous board meeting.
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