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Town staff outlines code-enforcement process, emphasizes voluntary compliance and customer service
Summary
Code-enforcement staff walked council through the department's staged enforcement process—from friendly reminders to Notices of Violation and magistrate hearings—highlighting discretionary extensions, supervisory oversight, and the department's efforts to improve communication with residents.
Nicole (title not provided) and code-enforcement staff outlined the department's multi-step approach to violations during the Aug. 10 workshop. "The primary goal of code enforcement is to gain voluntary compliance," the agency official said, describing an initial "friendly reminder" step followed by a formal Notice of Violation (NOV) posted on the property and sent by certified mail when compliance is not achieved.
Staff explained that extensions are granted case-by-case (for example, for a hospitalized 95-year-old resident) but that unresolved NOVs proceed to a special magistrate hearing with certified notice in accordance with state statute. Staff also emphasized supervisory review to improve consistency among officers, customer-service practices such as clearly explaining violations and remedies, and noted that anonymous complaints are not accepted under a law change mentioned by council members.
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