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BWSC explains meters, leak-detection tools and customer resources

Boston City Council Committee on City Services · August 14, 2026

Summary

BWSC staff told a City Council committee that most meters are inside homes, that customers can use the utility's portal to monitor daily use, and that the commission offers dye tabs and conservation kits to help homeowners discover leaks.

Committee members asked how customers can tell whether a high bill reflects a leak. BWSC said consumption graphs and daily reads are available through its customer portal; staff also noted that overnight consumption spikes often indicate leaks. "If there's consumption overnight, typically that would indicate, you know, people are typically sleeping at night," a BWSC official said, explaining how staff evaluate usage patterns.

BWSC also described practical tools available to residents: free water-conservation kits (low-flow showerhead and dye tabs) that can help detect a running toilet, and guidance on meter locations and meter-transmitter (MTU) function. Staff emphasized that customers should respond to BWSC outreach and may schedule inspections if they suspect leaks or meter problems.

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